Terms of Service

✅ 1. Acceptance of Terms

By accessing or using the FarmDelite website (https://farmdelite.in), making a purchase, or interacting with our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

🏷️ 2. About FarmDelite

FarmDelite is a brand that offers premium-quality dairy products, including Pure Desi Ghee made using the traditional bilona method from A2 milk of grass-fed cows.

Packaging & Marketing Partner: HK Pure Foods handles the packaging, marketing, and distribution of FarmDelite products. All orders, customer support, and returns are managed by HK Pure Foods.

Address: SHOP NO.-47, BHARATI TOWER, EKAMRA ROAD, BHIMPUR, BHUBANESWAR, Odisha - 751009

👤 3. Eligibility

By using our website, you confirm that:

• ✅ You are at least 18 years of age or using the website under parental/guardian supervision
• ✅ You have the legal capacity to enter into binding contracts
• ✅ You will provide accurate, current, and complete information when making a purchase
• ✅ You will not use our website for any illegal or unauthorized purposes

💰 4. Products, Pricing & Availability

We strive to provide accurate product descriptions, pricing, and availability information on our website. However:

• 📦 Product Images: Actual product packaging may vary slightly from images shown
• 💰 Pricing: Prices are subject to change without notice. The price at checkout is final
• 📦 Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue products
• 💲 Taxes: All prices include applicable GST as per Indian tax laws

📦 5. Orders & Acceptance

When you place an order on our website:

• We will send an order confirmation email/SMS acknowledging your order
• This confirmation does not constitute acceptance of your order
• We reserve the right to cancel or refuse any order for any reason (fraud suspicion, stock unavailability, pricing errors, etc.)
• If we cancel your order, we will issue a full refund within 3-5 business days

Order Modification & Cancellation:

• Orders can be modified or cancelled within 1 hour of placement by contacting customer support
• After dispatch, orders cannot be cancelled (return policy applies)

💳 6. Payments

We accept the following payment methods:

All payments are processed through secure payment gateways. We do not store your complete card or UPI details.

🚚 7. Shipping & Delivery

We ship across India. Please refer to our Shipping Policy for detailed information on:

• Shipping zones and delivery timelines
• Shipping charges (Free shipping on orders above ₹999)
• Order tracking and shipping partners
• Delayed or lost packages

Estimated delivery timelines are provided as guidelines only. We are not liable for delays caused by courier partners, weather, or unforeseen circumstances.

🔄 8. Returns & Refunds

We want you to be completely satisfied with your purchase. Please refer to our Returns & Refunds Policy for:

• Return eligibility (7-day return window)
• Free pickup for damaged/defective products
• Refund timelines based on payment method
• Replacement policy

For any return-related queries, contact us at +91-8658545747.

👤 9. User Accounts

You may choose to create an account on our website. By creating an account, you agree to:

• Provide accurate and complete information
• Keep your login credentials confidential
• Notify us immediately of any unauthorized account access
• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms of Service.

©️ 10. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, images, product descriptions
• Trademarks "FarmDelite" and related branding
• Website design, layout, and code

is the property of FarmDelite / HK Pure Foods and is protected by Indian and international copyright laws. You may not reproduce, distribute, or use our content without prior written permission.

🚫 11. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• ❌ Using our website for any illegal purpose or in violation of any laws
• ❌ Attempting to interfere with or disrupt our website's functionality
• ❌ Scraping, copying, or extracting data from our website without permission
• ❌ Posting false, misleading, or fraudulent information
• ❌ Impersonating FarmDelite or HK Pure Foods
• ❌ Reselling our products without authorization

⚠️ 12. Limitation of Liability

To the maximum extent permitted by law, FarmDelite and HK Pure Foods shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from the use or inability to use our website or products
• Delays caused by courier partners, natural disasters, or government actions

Our total liability shall not exceed the amount you paid for the product in question.

🛡️ 13. Indemnification

You agree to indemnify and hold harmless FarmDelite, HK Pure Foods, and their employees, partners, and affiliates from any claims, damages, or expenses arising from:

• Your use of our website or products
• Your violation of these Terms of Service
• Your violation of any third-party rights or applicable laws

⚖️ 14. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Bhubaneswar, Odisha.

📝 15. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website after changes constitutes acceptance of the modified terms.

We encourage you to review this page periodically for updates. The "Last Updated" date at the top indicates when changes were made.

📞 16. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Phone/WhatsApp: +91-8658545747
• Email: hkpurefoods@gmail.com
• Address: SHOP NO.-47, BHARATI TOWER, EKAMRA ROAD, BHIMPUR, BHUBANESWAR, Odisha - 751009
• Response Time: Within 2-4 hours on WhatsApp / 12 hours on email