Privacy Policy
Your privacy matters — we protect your data with utmost care
✨ Your Data is Safe With Us ✨📋 1. Introduction
At FarmDelite, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.
Please read this policy carefully. By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
🔒 Our Commitment: We never sell, rent, or trade your personal information with third parties for marketing purposes.
📊 2. Information We Collect
We collect the following types of information:
Personal Information You Provide:
- Name, Email Address, Phone Number — when you create an account, place an order, or contact us
- Shipping & Billing Address — for order delivery and payment processing
- Payment Information — when you make a purchase (we do not store full payment details)
- Communication History — when you contact our customer support
Automatically Collected Information:
- Device Information — IP address, browser type, operating system
- Usage Data — pages visited, time spent, products viewed
- Cookies & Tracking Technologies — to improve your browsing experience
⚙️ 3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing
To process and deliver your orders
Customer Support
To respond to your queries and requests
Communication
Order updates, offers, and newsletters
- ✅ To process payments and prevent fraud
- ✅ To improve our website, products, and services
- ✅ To comply with legal obligations
- ✅ To send promotional offers (only if you opt-in)
🤝 4. Sharing Your Information
We may share your personal information with:
- Service Providers: Payment gateways, shipping partners, email service providers (who help us operate our business)
- Legal Authorities: If required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
📦 Note: Our shipping partners (Delhivery, DTDC, XpressBees, etc.) receive your name, address, and phone number only for delivery purposes.
🍪 5. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for website functionality (cart, checkout, login)
- Analytics Cookies: To understand how visitors use our site (Google Analytics)
- Preference Cookies: To remember your settings and preferences
You can disable cookies through your browser settings. However, some website features may not function properly.
🛡️ 6. Data Security
We implement industry-standard security measures to protect your personal information:
- ✅ SSL Encryption — All data transmitted is encrypted
- ✅ Secure Payment Gateways — We never store full card details
- ✅ Access Controls — Only authorized personnel can access your data
- ✅ Regular Security Audits — We review our security practices regularly
⚠️ Important: While we strive to protect your data, no method of transmission over the internet is 100% secure. Please keep your account credentials confidential.
⏰ 7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal obligations (tax, accounting, fraud prevention)
- Resolve disputes and enforce agreements
Typically, we retain customer data for 5 years after your last interaction with us, unless required otherwise by law.
📝 8. Your Rights
You have the following rights regarding your personal information:
- ✅ Access: Request a copy of the data we hold about you
- ✅ Correction: Request correction of inaccurate or incomplete data
- ✅ Deletion: Request deletion of your personal data (subject to legal obligations)
- ✅ Opt-out: Unsubscribe from marketing communications anytime
To exercise these rights, contact us at hkpurefoods@gmail.com or WhatsApp +91-8658545747.
🔗 9. Third-Party Links
Our website may contain links to third-party websites (payment gateways, social media, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
👶 10. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
📅 11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Significant changes will be notified via email or website notice.
📞 12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Phone/WhatsApp: +91-8658545747
- Email: hkpurefoods@gmail.com
- Address: SHOP NO.-47, BHARATI TOWER, EKAMRA ROAD, BHIMPUR, BHUBANESWAR, Odisha - 751009
- Response Time: Within 2-4 hours on WhatsApp / 12 hours on email
📞 Have questions about your privacy or data?
WhatsApp us at: +91-8658545747 | Email: hkpurefoods@gmail.com
Mon-Sat: 9:00 AM - 7:00 PM | Sun: Closed
📦 Packaging & Marketing: HK Pure Foods | 🏷️ Brand: FarmDelite